With so many aircon specialists and companies offering their services online, it can be quite tricky to find one who can actually live up to their sales offer. We have heard countless of stories from our clients about their unfortunate experiences with their aircon specialists. The thing is, these events could have been prevented if they were well guided with one the crucial steps of the process – screening your aircon specialist.
While air conditioning units generally have similar requirements, in terms of aircon installation and maintenance, the quality of service is what will make a company or independent specialist stand out. Here are some of the things that you need to be more conscious about before booking that aircon servicing.
Qualifications and Training
A lot of aircon companies now have their website where you can learn about their services, from basic cleaning to chemical overhaul. However, it is not always that you get to see the men behind these companies. It is important to find an aircon servicing company who are not also reluctant to give you access to the profile of their team of aircon specialist. This way, you are guaranteed that your AC unit will be handled professionally. The technical background of your specialist will also help you communicate with them better your AC issues.
For the independent service provider, it is best to go for those who are also transparent about their own qualifications. Most of them will post these along with the services that they are offering. However, if you are coordinating with someone who is referred to you and you do not readily see their technical qualifications, you may also talk to them directly about it.
Be clear about the status of your aircon prior to service date
This is actually one of the most common reasons for client and service provider misunderstanding. The actual services required are not clearly communicated during the booking of an appointment. This results to an unoptimized air conditioner, an inaccurate service quotation, and unsatisfied customer. To avoid inconvenient situations like these, make sure to be as detailed as possible regarding the current state of your aircon. This will include the last date of cleaning, cooling performance in the past week, any noise or smell from the aircon. By simply knowing these things your aircon specialist will also be able to pack all the necessary equipment to address your concerns. This increases the chances of your aircon to be treated back to its normal performance.
Upfront Rates
We know how inconvenient it is to constantly be guessing how much the service you want actually costs. So, always go for the guys who are more upfront about their pricing. This way, you know exactly what to expect during the appointment day. It is also best to try and compare the pricing of the services you want first before selecting your aircon servicing provider of choice. You may also check other packages, especially recurring ones as this may be cheaper in the long run.
Service Guarantee
This is one of you best assurances of a quality aircond service. If your aircon specialist offers this, then you can at least have the peace of mind that your air conditioner will be treated professionally, and the service you are getting is not just a one-time deal. The service guarantee will often be offered upfront, so this is a good way of filtering out your options.
By taking note of these factors, you are increasing your chances of finding an aircon servicing company or independent aircon specialist who can be your go-to partner for the long-term maintenance of your aircon.
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